What to Expect

As this program ramps up, here's what you can expect to happen.
Welcome Call from PartsTrader PartsTrader will call your repair shop to welcome you to the program.  If you've never used PartsTrader, your Customer Care Representative will work with you to ensure that you have all the information need to successfully use the platform.
Software Install If your shop has not been on the PartsTrader platform, your Customer Care Representative will install the PartsTrader Interface (PI Client) during the call or schedule a time to install.
Schedule Training Your PartsTrader Customer Care Representative will also work with you to schedule training.  Whether you're a new user or an experienced user, the training program will provide you with tips and tricks to get your orders in successfully.
Use PartsTrader Estimates for The Hartford claims will be automatically uploaded into the PartsTrader platform.  However, if you are already a PartsTrader user or are a new user who has been through the training, go ahead and log in to PartsTrader and start using to search and compare for parts.
Need Assistance? If you have any questions, you can reach the PartsTrader Customer Care Center at (855) 932-7278, Monday through Friday 5 am - 9 pm CST and on Saturdays from 8 am to 3 pm CST.